DELIVERY AND RETURN

DELIVER INFORMATION

UK Delivery
Orders will be dispatched within 2-3 working days, with estimated delivery times between 3-5 working days from the date of dispatch. Cost £6.

Worldwide Delivery
Orders will be dispatched within 2-3 working days, with estimated delivery times between 5-12 working days from the date of dispatch, depending on destination.
Cost £15.

All international orders are processed via DHL or UPS and all orders are tracked.

* Please note that delivery times are dependent on the stock availability of your item. Once your order has been dispatched, you will receive a confirmation email with tracking details.

All orders placed over the weekend will be processed on the next working day.

HOW YOUR ORDER WILL ARRIVE

Your order will be dispatched in a unbranded box in case of multiple items ordered.

Jewellery is packaged in an White Rabbit Gallery jewellery box.

VAT

All orders are inclusive of VAT (20%).

*Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer.

RETURNS & EXCHANGES

If you are really not happy with your purchase you can return or exchange it within 14 days. We will send you a full refund excluding the shipping cost. Or send you a new item. Please contact info@whiterabbitgallery.co.uk so we can help you.

Shipping charges are not refundable. We do not cover the shipping cost of a return. We recommend returns be sent by DHL or UPS. It is also recommended that returns be insured for the full retail value of the merchandise as well as a tracking number for your package.

Returns must be in unused condition and with all the original packaging including all tags, jewelry cards/tags, and boxes. Please keep your receipt for your records NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION.

DAMAGES & RETURNS

We are 100% dedicated to maintaining the highest level of quality for both our products and your customer experience. Please don’t hesitate to contact us with questions at any time. We love our products and want to make sure you love them too.

Please read the caretaking instructions on our site carefully. If you take good care, your jewellery will last a lifetime. However in case you have an accident or your jewellery gets damaged in whatever way, please reach out to us so we can see if and how we can assist you. Depending on the type of damage and repair needed there are additional costs involved.