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Terms and conditions

GENERAL TERMS AND CONDITIONS

White Rabbit Gallery EU

E-mail: info@whiterabbitgallery.eu

Website: whiterabbitgallery.eu

Definitions

  1. White Rabbit Gallery EU: White Rabbit Gallery EU, established in Amsterdam, Chamber of Commerce no. 85865664.

  2. Customer: the party which White Rabbit Gallery EU has entered into an agreement with.

  3. Parties: White Rabbit Gallery EU and customer together.

  4. Consumer: a customer who is an individual acting for private purposes.

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Applicability

  1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of White Rabbit Gallery EU.

  2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.

  3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the

    customer or of third parties.

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Prices

  1. All prices used by White Rabbit Gallery EU are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.

  2. White Rabbit Gallery EU is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.

  3. Increases in the cost prices of products or parts thereof, which White Rabbit Gallery EU could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases.

  4. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.

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Samples / models

If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it is an indication of the nature of the product, unless the parties have explicitly agreed that the products be supplied conform to the sample or model.

Payments and payment terms wholesale

  1. White Rabbit Gallery EU may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.

  2. The customer must have paid the full amount within 14 days, after delivery.

  3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount

    at the latest on the last day of the payment term, he is legally in default, without White Rabbit Gallery EU having to

    send the customer a reminder or to put him in default.

  4. White Rabbit Gallery EU reserves the right to make a delivery conditional upon immediate payment or to require

    adequate security for the total amount of the services or products.

 

Payments and payment term

Products are immediately paid for.

Consequences of late payment

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  1. If the customer does not pay within the agreed term, White Rabbit Gallery EU is entitled to charge an interest of 2% per month for non-commercial transactions and an interest of 8% per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.

  2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to White Rabbit Gallery EU.

  3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.

  4. If the customer does not pay on time, White Rabbit Gallery EU may suspend its obligations until the customer has met his payment obligation.

  5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of White Rabbit Gallery EU on the customer are immediately due and payable.

  6. If the customer refuses to cooperate with the performance of the agreement by White Rabbit Gallery EU, he is still obliged to pay the agreed price to White Rabbit Gallery EU.

 

Right of recovery of goods

  1. As soon as the customer is in default, White Rabbit Gallery EU is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.

  2. White Rabbit Gallery EU invokes the right of recovery by means of a written or electronic announcement.

  3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to White Rabbit Gallery EU, unless the parties agree to make other arrangements about this.

  4. The costs for the collection or return of the products are at the expense of the customer.

 

Right of withdrawal

  1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:

    - the product has not been used
    - the product is not specially tailored for the consumer or adapted to its special needs
    - the consumer has not renounced his right of withdrawal

  2. The cooling-off period of 14 days as referred to in paragraph 1 commences:
    - on the day after the consumer has received the last product or part of 1 order
    - as soon as the consumer has received the first the product of a subscription
    - as soon as the consumer has confirmed the purchase of digital content via the internet

  3. The consumer can notify his right of withdrawal via info@whiterabbitgallery.eu

  4. The consumer is obliged to return the product to White Rabbit Gallery EU within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.

 

Reimbursement of delivery costs

  1. If the purchase costs and any other costs (such as shipping and return costs) are eligible for reimbursement according to the law, White Rabbit Gallery EU will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to White Rabbit Gallery EU in time.

  2. The costs for return are only reimbursed by White Rabbit Gallery EU if the complete order is returned.

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Reimbursement of return costs

If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer.

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Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

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Right of retention

  1. White Rabbit Gallery EU can appeal to his right of retention of title and in that case retain the products sold by White Rabbit Gallery EU to the customer until the customer has paid all outstanding invoices with regard to White Rabbit Gallery EU, unless the customer has provided sufficient security for these payments.

  2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to White Rabbit Gallery EU.

  3. White Rabbit Gallery EU is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

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Settlement

The customer waives his right to settle any debt to White Rabbit Gallery EU with any claim on White Rabbit Gallery EU.

 

Retention of title

  1. White Rabbit Gallery EU remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to White Rabbit Gallery EU under whatever agreement with White Rabbit Gallery EU including of claims regarding the shortcomings in the performance.

  2. Until then, White Rabbit Gallery EU can invoke its retention of title and take back the goods.

  3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise

    encumber the products.

  4. If White Rabbit Gallery EU invokes its retention of title, the agreement will be dissolved and White Rabbit Gallery

    EU has the right to claim compensation, lost profits and interest.

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Delivery

  1. Delivery takes place while stocks last.

  2. Delivery takes place at White Rabbit Gallery EU unless the parties have agreed upon otherwise.

  3. Delivery of products ordered online takes place at the address indicated by the customer.

  4. If the agreed price is not paid on time, White Rabbit Gallery EU has the right to suspend its obligations until the

    agreed price is fully paid.

  5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by

    White Rabbit Gallery EU.

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Delivery period

  1. Any delivery period specified by White Rabbit Gallery EU is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.

  2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from White Rabbit Gallery EU.

  3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless White Rabbit Gallery EU cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

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Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place in time.

 

Transport costs

Transport costs are paid by the customer, unless the parties have agreed upon otherwise.

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Packaging and shipping

  1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which White Rabbit Gallery EU may not be held liable for any damage.

  2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to White Rabbit Gallery EU, failing which White Rabbit Gallery EU cannot be held liable for any damage.

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Insurance Storage

  1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.

  2. Any extra costs as a result of premature or late purchase of products are entirely at the customer's expense.

 

Guarantee

  1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.

  2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes

    made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be

    established.

  3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on

    to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

  4. All our gold, silver and platinum jewellery is compliant with the HS code 7117 1900 90 - Imitation jewellery, of base

  5. All our gold, silver and platinum jewellery is compliant with the HS code 7117 1900 90 - Imitation jewellery, of base metal, whether or not plated with precious metal.

  6. The UK Hallmarking Act 1973 Schedule 1 Part 1, paragraph 1(1) (a) which makes provision for the description of gold plated articles. The Act sets out to protect the use of the words “gold”, “silver”, “platinum” and “palladium”. If an article is not gold Schedule 1 Part 1 paragraph 1(1) (a) of the Act permits the use of the word “gold”, provided it is followed by the word ‘plated’. The gold plated layer must be of fineness of at least 375 parts per thousand and should not exceed 2 microns in thickness. For further information please consult: https://internal.theassayoffice.com /legislation/the-british-hallmarking-council

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Exchange

  1. Exchange is only possible if the following conditions are met:

    - exchange takes place within 7 days after purchase upon presentation of the original invoice
    - the product is returned in the original packaging or with the original (price) tags still attached to it
    - the product has not been used

  2. Discounted items, non-shelf articles such as custom made items or specially adapted articles for the customer cannot be exchanged.

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Indemnity

The customer indemnifies White Rabbit Gallery EU against all third-party claims that are related to the products and

/or services supplied by White Rabbit Gallery EU.

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Complaints

  1. The customer must examine a product or service provided by White Rabbit Gallery EU as soon as possible for possible shortcomings.

  2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform White Rabbit Gallery EU of this as soon as possible, but in any case within 7 days after the discovery of the shortcomings.

  3. The customer gives a detailed description (including photo's) as possible of the shortcomings, so that White Rabbit Gallery EU is able to respond adequately.

  4. The customer must demonstrate that the complaint relates to an agreement between the parties.

 

Giving notice

1. The customer must provide any notice of default to White Rabbit Gallery EU in writing and with pictures
2. It is the responsibility of the customer that a notice of default actually reaches White Rabbit Gallery EU (in time).

 

Joint and several Client liabilities

If White Rabbit Gallery EU enters into an agreement with several customers, each of them shall be jointly and

severally liable for the full amounts due to White Rabbit Gallery EU under that agreement.

 

Liability of White Rabbit Gallery EU

  1. White Rabbit Gallery EU is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.

  2. If White Rabbit Gallery EU is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.

  3. White Rabbit Gallery EU is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.

  4. If White Rabbit Gallery EU is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.

  5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

 

Expiry period

Every right of the customer to compensation from White Rabbit Gallery EU shall, in any case, expire within 12

Every right of the customer to compensation from White Rabbit Gallery EU shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.

 

Dissolution

  1. The customer has the right to dissolve the agreement if White Rabbit Gallery EU imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.

  2. If the fulfillment of the obligations by White Rabbit Gallery EU is not permanent or temporarily impossible, dissolution can only take place after White Rabbit Gallery EU is in default.

  3. White Rabbit Gallery EU has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give White Rabbit Gallery EU good grounds to fear that the customer will not be able to fulfill his obligations properly.

 

Force majeure

  1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of White Rabbit Gallery EU in the fulfillment of any obligation to the customer cannot be attributed to White Rabbit Gallery EU in any situation independent of the will of White Rabbit Gallery EU, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from White Rabbit Gallery EU .

  2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.

  3. If a situation of force majeure arises as a result of which White Rabbit Gallery EU cannot fulfill one or more obligations towards the customer, these obligations will be suspended until White Rabbit Gallery EU can comply with it.

  4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.

  5. White Rabbit Gallery EU does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

 

Changes in the general terms and conditions

  1. White Rabbit Gallery EU is entitled to amend or supplement these general terms and conditions.

  2. Changes of minor importance can be made at any time.

  3. Major changes in content will be discussed by White Rabbit Gallery EU with the customer in advance as much as possible.

  4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

 

Transfer of rights

  1. The customer cannot transfer its rights deferring from an agreement with White Rabbit Gallery EU to third parties without the prior written consent of White Rabbit Gallery EU.

  2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

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Consequences of nullity or annullability

  1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.

  2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what White Rabbit Gallery EU had in mind when drafting the conditions on that issue.

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Applicable law and competent court

  1. Dutch law is exclusively applicable to all agreements between the parties.

  2. The Dutch court in the district where White Rabbit Gallery EU is established is exclusively competent in case of any

disputes between parties, unless the law prescribes otherwise.

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Attribution

These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/nl /nl).

Drawn up on 02 september 2022.

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